FAQs
How long will it take to complete my order?
Production timelines are listed on each product page and should be reviewed before purchasing. These timings reflect the longest possible timeframe, as many pieces are made to order or produced in limited runs.
How will I know when my order has been shipped?
You will receive an email confirmation once your order has been dispatched.
Do you offer bespoke commissions?
Bespoke commissions are offered on a very limited basis and are not available year-round.
How does bespoke work?
A small number of bespoke opportunities may be released a few times a year, depending on studio capacity and collection schedules. When available, details will be shared via the studio mailing list.
Can I enquire about a bespoke piece?
The studio is unable to accept bespoke enquiries outside of these release periods.
Do you ship internationally?
Yes, international shipping is available. Delivery times and costs vary by location and are calculated at checkout. International customers are responsible for any customs duties or import fees.
Do you accept returns?
Returns and exchanges apply only to items listed as In Stock. Made-to-order, bespoke and customised items are non-returnable. Full details are available on our Returns page.
How should I store my piece?
Pieces should be stored in their original box, away from direct sunlight, heat and moisture. Delicate elements such as veiling should be lightly supported with tissue to help retain shape.